Resume - Details

Education and project- or term- contracts 12 months or longer.

Municipal Property Assessment Corporation - 2010 to Current


Human-Computer Interaction Specialist


MPAC This link opens another browser window is a public sector organization whose primary responsibility is to accurately assess current property values in Ontario to enable the province's 444 municipalities (in 2012) to calulate property-taxes. With nearly 5 million properties, Ontario is one of the largest assessment jurisdictions in the world.

I was a member of the architecture team at MPAC. We were involved in integrating data from several of MPAC's legacy systems (property information, property mapping, workflow, event tracking, regression/cost/income costing models) using service-oriented architecture to streamline support for dozens of MPAC's essential business processes.

At MPAC I evaluated legacy systems and complex business requirements, observed staff procedures and cross-functional workflow, and then applied effective UI design-patterns to design modern Web user-interfaces. Our products were measured to very significantly reduce time to complete tasks, reduce errors and recovery-time, reduce training requirements, and increase user-satisfaction and compliance to legislation.

Some systems and projects I worked on include:

  • Design - Unified Property Viewer
  • Design - Property-Reassessment executive dashboard
  • Design - Event Management System
  • Design - Statistical comparable outlier analysis portal
  • High-level design - Property Owner property information portal (External)
  • High-level design - Property valuation explanation for propety owners (External)
  • High-level design - Enterprise System integration "Vision"
  • Analysis - Municipal Permit intake / tracking
  • Analysis - Field-worker system (mobile/tablet)
  • Analysis - Intergated Property System
  • Analysis - Document Tracking System
  • Analysis - Workflow system
  • Analysis - Various Property Owner mailings (information reports, forms for submission)

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Interacting with Computers - 1995 to 2009 to date


Human Sciences Special Editorial Board,



Interacting with Computers -- "The interdisciplinary journal of Human-Computer Interaction (HCI)" -- is an academic journal published by Elsevier Science that "fosters communication between academic researchers and practitioners".

An an editorial board member I lead the refereeing process for academic research articles that had been submitted for publication. I represented the journal and worked with academic and industry experts on the topic to determine whether the paper should be published.

Topics I covered for the journal included:

  • Evaluation methodologies
  • New research paradigms
  • Empirical evaluations
  • User interface design
  • Users and user modeling
  • Design theory, process and methodology

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ATI Technologies - Computer graphics software utilities - 2005

Usability Analyst

(now a division of AMD This link opens another browser window) is a market leader in computer graphics technology. In 2005, I worked at ATI headquarters a one-year employment contract as their usability specialist on many software projects. I continued providing usability services on a project basis after the contract expired.

  • Designed, reviewed, and usability tested user-interfaces for control panel components and download installers.
  • Developed and conducted usability testing on interactive prototypes.
  • Developed User Personas of ATI customers.
  • Worked with ATI System Integrators regarding usability requirements for their own PC hardware products.
  • Integrated usability processes into ATI's software development lifecycle.
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Immersant - Internet Consulting and Development - 1998 to 2001

  Senior Usability Analyst & Corporate Lead,
Usability Research & Analysis

From 1998 to 2001, I was employed at
Immersant This link opens another browser window (formerly Bowne Internet Solutions), a global consulting and professional services firm involved in Internet strategy, technology integration, and site design and development, primarily for Global 1000 financial services companies.

At our peak, we had over 300 employees, 17 offices worldwide, and 4 dedicated usability labs. In June 2001, Immersant's parent, Bowne & Co, dissolved the company.

  • Established Usability Research and Analysis as a recognized corporate discipline, and designated as corporate team lead.
  • Developed, managed, marketed, sold, and delivered high-ROI user-centered product evaluation service offerings for client's Internet development and site-evolution projects.
  • Presented usability strategy and service offerings in several conference presentations This link opens another browser window and published press interviews, and to prospective clients in dozens of sales engagements.
  • Won 7 new Fortune 1000 and dot-com clients for Immersant by way of standalone usability services or integrated within design projects. 
  • From a zero baseline, increased usability services work to 17 projects and $650k revenue.
  • Integrated usability service offerings into Immersant's Rational Unified Process This link opens another browser window
  • Designed, built and used state-of-the art usability testing labs in four Immersant offices, and deployed portable labs to deliver services in several client market locations.
  • Trained staff to deliver usability services.
  • Personally conducted extensive design reviews and laboratory testing for banks, brokerages, mutual fund companies, and dot-com start-ups.

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IBM Software Development Laboratory - 1990 to 1998

  Usability Engineer / User-Centered Design Staff

When I was a usability engineer in the User Centered Design group This link opens another browser window at the IBM Canada Software Development Laboratory I worked in product teams that included IBM product development, information development, marketing, and product management.

Responsibilities included end-user requirements gathering, usability lab testing, field testing, and competitive product assessments in dozens of development projects for IBM OS/2, Microsoft Windows, IBM OS/400 and mainframe application development environments and database technology.

I also worked extensively on developing usability and user-centered design methodology, and integrating these processes and innovations into IBM's product design methodology.

IBM Awards

  • Patent (awarded 2001, assigned to IBM) - US Patent This link opens another browser window 06237138) and Canadian Patent This link opens another browser window 2190043 "Buffered screen capturing software tool for usability testing of computer applications" (Other references on google This link opens another browser window)
  • First-Patent Application Award, Development of UCDCam, 1997
  • Team Achievement Award, Development of IBM User-Centered Design, 1997
  • Team Achievement Award, Application Development suite, 1993
  • Appreciation Award, ILE C/400 usability evaluation project, 1993
  • Achievement Award, CODE/400 usability field-evaluation project, 1992

IBM Product Design and Development projects

Method Topic
Instrumented-UI automated evaluation - DB2 Universal Database V5 beta
User-satisfaction survey - DB2 Universal Database V5 beta
Usability lab testing - DB2 Universal Database V5 golden build
Usability review - Microsoft SQL Server 7 beta
User requirements - Data warehouse administration
User requirements - Database administrators: Oracle, Sybase, Informix, Microsoft
Task analysis & user requirements - VAR database application development
End-user competitive analysis - NCR Teradata data warehouse administration
User-satisfaction survey - ILE C/400 application development Beta
Usability & requirements validation - ILE C/400 application development
Usability field testing - ILE C/400 beta documentation
Usability lab testing - ILE C/400 beta VAR recompile
Beta user-satisfaction survey - Experience ILE RPG/400 Multimedia Tutorial
Usability & requirements validation - ILE RPG/400 application development
Design usability consulting - CODE/400 RPG application development
Beta field testing - CODE/400 RPG application development
Usability lab testing - Government procurement system
Group UCD walkthrough evaluation - Microsoft vs IBM database product concept
User interface design - DB2 Microsoft NT universal console (Internet)
Usability lab testing - Internet transactional system

IBM Methodology and Process Development

Activity Topic
Methodology development - Developed and deployed IBM User-Centered Design methodologies: Usability lab testing, beta survey, instrumented beta evaluation
Process integration - Integrated User-Centered Design process to ISO 9001 quality standard
Process development - Participated in establishing the Toronto Software Development lab as the first User-Centered Design center of competence at IBM (1993)
Process integration - Developed corporate User-Centered Design process measures
Usability lab testing - Tested IBM UCD Workbench
Process development & field testing - Developed and validated Internet based user-requirements gathering and prioritization methodology
Process improvement - Developed databases to capture usability issues and integrate into project change control
Methodology improvement - Conceived, developed and deployed methodologies for collecting user feedback on alpha- and beta- product releases. Increased volume and quality of end-user feedback on these types of projects from zero to a scientifically meaningful amount
Process automation - Developed automated cleansing, recoding, and analysis of requirements gathering and prioritization data: improved efficiency by 100 times
Methodology development & usability lab testing - Conducted research to validate computerized facial expression detection as an usability metric and issue-indicator

Methodology development,
usability lab testing &
field testing


Lead research on using instrumented user interfaces to identify usability issues (SmallTalk and DB2 user interfaces). Published several IBM internal reports, including IBM sponsored research on
user-interface instrumentation for usability analysis This link opens another browser window.

Methodology- & tool-development - Invented, participated in design and development, and conducted validation-testing of UCDCam; filed US patent application
Statistical consulting - Provided statistical consulting to Toronto User-Centered Design group
Methodology improvement -

Incorporated rigorous statistical analysis techniques into requirements gathering and prioritization, and design evaluation methodologies. Evaluated statistical properties of corporate worldwide product satisfaction surveys  

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Human Factors Research in Aviation & Air Traffic Control - 1982 to 1990

  Contractor - Human Factors Research


Sole proprietor operating as Behavioral Measures at Work while completing my Ph.D. in Experimental Psychology (Human Factors specialization).

Sub-contracted to Professor Paul Stager on projects funded by Defense & Civil Institute of Environmental Medicine (Military research) and Canadian Air Traffic Services: Evaluations Division (Air Traffic Control).

Designed and conducted laboratory and field-research, and performed statistical analysis of human factors issues in aerial search-and-rescue operations, instrument piloting, experimental aircraft instrumentation, and air-traffic control systems.

Me wearing a flight helmet fitted with eye-movement monitoring equipment, 1987.

Contracted research projects

  • Determination of aerial Search and Rescue detection probabilities in statistically-derived visual search environments
  • Relationship of visual acuity and visual contrast sensitivity to Search and Rescue performance in different search environments
  • Evaluation of an experimental laser cockpit display during night time helicopter maneuvers
  • Analysis of Canadian Air Traffic Control operating irregularities
  • Developed Air Traffic Services Fact Finding Board database system (dBase III+) to allow online analysis of incident statistics by Canadian Air Traffic Services investigators
  • Relationship between pilot's mental models and mental workload and their dynamic instrument scanning behavior (Ph.D. research)

Published Human Factors research reports

  • 10 contractor's reports [Sample abstracts in Canadian Defense Archives This link opens another browser window]
  • 21 peer-reviewed papers published in:
    - Ergonomics
    - Proceedings of the Cognitive Science Society
    - Proceedings of the Human Factors Society
    - Proceedings of the Human Factors Association of Canada
    - Proceedings of the Biennial Conference on Aviation Psychology
  • 17 papers presented at international conferences [Sample references This link opens another browser window]

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Professor - York University - 1990 to 2007

  Contract Faculty - Department of Psychology


Developed and taught full-year courses for second- and fourth-year psychology students. I stopped teaching due to significant travel commitments for usability projects.

  • Descriptive & Inferential Statistics (12 years)
  • Advanced Research Design in Psychology (5 years)
  • Introduction to Research Methods (1 year)

Read what some of my students thought of me as their Professor: This link opens another browser window

University Education - 1975 to 1990

  Beginning in 1982, my academic specialization was in Human Factors Psychology, a discipline which "discovers and applies information about human behavior, abilities, limitations, and other characteristics to the design of tools, machines, systems, tasks, jobs, and environments for productive, safe, comfortable, and effective human use (Chapanis, 1985)."
Degrees Awarded
  • Doctor of Philosophy (Ph.D.) Awarded 1990, Experimental Psychology, York University, Toronto, Canada. Dissertation : Mental models, mental workload, and instrument scanning in flight [Abstract This link opens another browser window]


    - Human Factors psychology
    - Psychological research methodology
    - Human perception, attention, and cognition
    - Univariate and multivariate statistics
    - Computer programming

  • Master of Arts (M.A.) Awarded 1981, Experimental Psychology, York University, Toronto, Canada. Thesis: Cognitive-style and fixation-field effects in visual backward-masking: A process-structural account [Abstract This link opens another browser window]

  • Bachelor of Arts, Honours First-Class (Honours B.A.) Awarded 1979, University of British Columbia, Vancouver, Canada. Thesis: A test of the category effect using lower-case letters.

  • Associate in Arts and Sciences, Awarded 1977, Major in Psychology, Capilano University, North Vancouver, Canada
Academic Work Experience
  • Graduate Teaching Assistant - 1980-1990
    York University, Department of Psychology (under contract)

    Teaching support for full-year courses:
    - Descriptive & Inferential Statistics (3 years)
    - Advanced Research Design in Psychology (7 years)

  • Psychological Laboratory Research Assistant - 1978-1984
    University of British Columbia & York University (under contract)

    Conducted research with human subjects:
    - Sensory deprivation
    - Visual perception and attention
    - Cognitive individual differences in visual attention
    - Development of short-term memory and motor control
Academic Awards
  • Major Teaching Development Grant, York University. Awarded to develop the course-Software Usability: Issues and Methods ($11,000), 1995
  • Visiting Fellowship in a Canadian Government Laboratory - Defense and Civil Institute of Environmental Medicine. Awarded to conduct research on human factors in military technology. (I declined the offer to accept a position at IBM), 1990
  • Alphonse Chapanis Award, Human Factors and Ergonomics Society-Best Student paper-1990 This link opens another browser window (See page 4)
  • Ontario Graduate Scholarship -1983/84
  • N.S.E.R.C.* Postgraduate Scholarship -1982/83
  • N.S.E.R.C. Postgraduate Scholarship - 1981/82
  • N.S.E.R.C. Postgraduate Scholarship - 1980/81
  • York Scholarship, York University - 1979/80
  • Dean's List, Capilano University - 1976/77

    * Natural Sciences and Engineering Research Council of Canada

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Last update: June 2012
© 2002-2012 Don Hameluck Usability Consulting Inc.


Resume - OverviewClients - Projects


  • User-Interface Designer, Usability Consultant, User-Researcher
    Don Hameluck Usability Consulting Inc., 2001-Current

  • Human-Computer Interaction Specialist
    Municipal Property Assessment
    Corporation, Contractor, 2010-2012 Details

  • Human Sciences Special Editorial Board Elsevier Science journal "Interacting with Computers", 1995-2009 Details

  • Usability Analyst
    ATI Technologies, one-year employment contract, 2005 Details

  • Senior Usability Analyst & Discipline Lead, Usability Research and Analysis
    Bowne Internet/Immersant, 1998-2001

  • Usability Engineer / User Centered Design Staff
    IBM Software Development Laboratory, 1990-1998 Details

  • Professor - Research Design; Statistics Contract Faculty, York University, Psychology, 1989-2007 Details

  • Human Factors Research Contractor Defense Research Canada, and Transport Canada (Air Traffic Services), 1981-1990 Details

  • University Education
    Associate Capilano University, 1975-1977
    Univ. of British Columbia, 1977-1979
    M.A. York University, 1979-1981
    Ph.D. York University, 1981-1990









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Resume - Overview Clients